This document provides a short, easy to digest set of tips for firms thinking about how they identify consumers in vulnerable circumstances.
It is particularly useful for firms looking to improve existing identification strategies and/or bring new ones into practice. These tips are based on existing research and best practice within this this area.
This user guide is based on insights drawn from a literature review commissioned by the UKRN on ‘the challenge of identifying vulnerability’. For more information you can find the full literature review here
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